Refund Policy

What is PakServ's Refund Process?

We inspect all returned items when they arrive at our processing facility. If your return is a result of an PakServ error or defective product, we will refund the full cost of the merchandise and original shipping charges.

You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:

· The time required for return shipping (up to 14 days)

· Product inspection at our return facility (up to 5 business days)

· Processing from your financial institution (up to 5 business days).

You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.

*See Standard Return Policy for more information.

Other Refunds 

How are other refund types issued?

Refunds or credits can be issued for various reasons, and in different ways. There are three ways you may receive a credit or refund from PakServ: 

Refunds to an Outside Payment Method (credit cards, debit cards, PayPal, etc.):
Refunds to an outside payment method can be issued to you only in relation to an PakServ order. When a refund to one of these payment methods is issued, the credit is sent to the appropriate financial institution. The time it takes for it to become available depends on their specific processing timeframes. 

Refunds as In-Store Credit:
In-store credit is added directly to your PakServ account and is immediately available for your use. If you don’t see it immediately, you may need to log out and log back into your account.

In store credit is applied automatically at check out. Your available in store credit balance will be used to cover all or parts of the balance of your order until it has been used in full.

You can check your in-store credit by logging into MyAccount and checking the Payment Preferences & Balances under Account Settings.