Non-Returnable Items

What Items are Non-Returnable?

In accordance with federal and state guidelines and for the safety of our consumers, suppliers and carriers, some products are non-returnable and non-refundable. Please see below for information on product categories where these restrictions may apply. 

Health and Beauty

· Perfumes and Fragrances

· Skin Care Products

· Makeup and Nail Care Products

· Personal Grooming Products

· Aromatherapy and Massage Products 

· Vitamins and Supplements

· Medical Supplies and Equipment

· Dental Care Products

· Insect Repellents and Sunscreens

Personal and Perishable Items

· Intimate Apparel

· Body Jewelry

· Products containing food items

· Flowers and Plants

Other Non-Returnable Items

· "As is" and "Final Sale" items

· Ink Cartridges

· Factory-Sealed sports collectibles

· Club O Membership

· Gift Cards

Non-Returnable If Opened

· Mattresses

· Mattress Toppers and Pillows

· DVD, CD, Blu-Ray, video games, software, VHS and Cassette

· Items sold in bulk or by the case

For more information on product specific return policies, click here.

Non-Returnable if worn, or if tags/liners are removed

· Swimwear

· Designer Clothing

· Designer Handbags and Accessories

Please note that this is not an all-inclusive list, and there may be other select items that are not returnable. You can verify if the item is non-returnable in the product description on the web page. If the item is restricted for returns, it will be disclosed in the returns section of the product details. 

If you have a non-returnable item that arrived damaged or defective please contact Customer Care.