Product-Specific Return Policies

How do I return Computers and other Electronics?

Computer and electronics follow our Standard Return Policy. Items must be returned in their original condition, unopened, to qualify for a full refund. We will issue a partial refund if the item is open, used, or returned late*. We may also subtract the original shipping charge and return shipping fees, unless the return is due to an PakServ error.

*See our Refund Policy for more details.

How do I return Large Screen TVs (larger than 50 inches)?

Large screen televisions are shipped via freight carrier.

TVs larger than 50 inches can be returned in accordance with our Oversized Return Policy guidelines.

Please be sure to inspect your package carefully at the time of delivery. If you notice any damage or defects, record it on the shipping receipt, refuse the delivery and contact us immediately.

Most large screen TVs include a manufacturer or distributor warranty. Warranty information is listed in the Product Details when included. You may also purchase an extended protection plan when you place your order. If your TV develops a problem, contact our Customer Care Team for assistance.

Televisions that are 50 inches or less follow our Standard Return Policy.

How do I return Large Appliances?

Large appliances (such as but, not limited to refrigerators, washing machines, dryers and range hoods) and outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) may be returned within 30 days from delivery. If your item arrives with visible damage to the packaging, please contact us immediately so we can help in initiating a damage freight claim.

If the item is not working properly (manufacturer defect), you find hidden damage after delivery, is missing parts, or there are installation damages, you must contact the manufacturer and initiate a warranty claim. According to Federal Law, we are unable to return or exchange large appliances after purchase unless the manufacturers is be given the opportunity to attempt to repair the item.

Warranties are included with the purchase of all appliances. The duration of your warranty can be found in the appliance owner’s manual and coverage begins on the date of purchase. The warranty covers everything from sending a technician for repairs to replacing the unit if necessary. Click here to see a list of manufacturer’s contact information.

When contacting the manufacturer or our Customer Care team, please have the serial number and model number available. If you need further assistance please call us at 1-800-843-2446.

How do I return a Mattress?

Unless otherwise specified on the product page, mattresses and mattress sets are not returnable unless defective or damaged.

Standard Shipping Mattresses/Bed-In-A-Box Mattresses: Non-returnable for buyer’s remorse reasons unless the mattress is unopened. Please notify us of damage/defects immediately.

For unopened mattresses, please view our Standard Return Policy for additional information.

Oversized Item Mattresses/Mattress Sets: Upon delivery, please inspect your new mattress, foundation, or mattress set before signing the shipping receipt or opening the product. You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery. If damage/defects are found after delivery, please notify us immediately.

Visit our Oversized-Item Return Policy for additional return information.

How do I return Jewelry, Watches and Accessories?

We accept returns on jewelry and watches within our Standard 30-day Return Policy. We will only accept items in new, unworn, and non-altered (including sizing) condition. We thoroughly inspect all jewelry and watch items before your refund is issued. Please see our Jewelry and Watch Returns Condition Policy chart below for more details.

If your item was damaged during shipping or you suspect possible tampering, contact us immediately. Do not discard the box and/or packaging. The carrier will inspect the box and/or packaging to determine liability.

Click here for instructions on how to return an item, then follow the steps below:

• Jewelry and watches with a value of $100 or more should be sent separately, with only one item per package.
• Use a trackable shipping method. We will request a tracking number for each item.
• Insure items valued at $500 or more for their full value.
• For security purposes, do not write on the outside of the package or directly on watch boxes.

NOTE: PakServ accepts no responsibility, regardless of value, for untrackable or uninsured items. UPS, FEDEX, and USPS each have different tracking and insurance policies. For more information, please contact your preferred carrier.

What is the Jewelry and Watch Returns Condition Policy?

We thoroughly inspect all jewelry and watch returns and assess them according to their condition:

Excellent: (100% Refund) Within PakServ’s 30-day Return Policy. Pristine showcase condition. New, unworn, and needs no refurbishing. Arrives in new, undamaged, original box or case. Complete with all original parts, links, and accessories. Complete with all original certificates, manuals, appraisals, and tags. No evidence of sizing, service, alteration, wear, or blemishes of any kind. Any attached Mylar tags are unbroken.

Good: (40% to 80% Refund) Falls within PakServ’s 30-day Return Policy. Restorable to “like-new” condition. Arrives in new, undamaged, original box or case. Complete with all original parts, links, and accessories. Complete with all original certificates, manuals, appraisals, and tags. Sizing, service, alteration, wear, or blemish of any kind that is not refurbishable. Any attached Mylar tags are unbroken.

Fair: (0% to 40% Refund) Falls within or outside PakServ’s 30-day Return Policy. Non-refurbishable cosmetic defects (e.g. scratched or scuffed gold plating/special finishes and scratched/ripped leather or rubber bands). Missing or damaged original box. Missing any parts, links, or accessories (subject to evaluation). Missing original certificates, manuals, appraisals, and tags. Significant wear or damaged (but repairable) watch movement.

Poor: (NO Refund) Falls outside PakServ’s 30-day Return Policy. Items do not match the original serial number or SKU number. Non-repairable mechanical damage or significant cosmetic damage. Wear, blemishes, or cosmetic damage. Damaged watch movement due to inappropriate wear or use. Missing original box or case. Missing significant parts, links, or accessories. Missing original certificates, manuals, appraisals, and tags.

How do I Return a Designer Handbag?
Be sure to contact Customer Care to set up a return on a designer handbag. Before contacting Customer Care, read through the following checklist to make sure your return meets the following requirements:

• Security tags have NOT been removed. Designer handbags are not returnable if the security tags are removed.
• You are returning within PakServ’s Standard 30-day Return Policy.
• The handbag must be in Pristine showcase condition. New, unused, and needs no refurbishing.
• The handbag is new, undamaged, and in the original box or case. 
• Has all original parts, sleeper bag, and accessories.
• Has all original certificates, manuals, appraisals, and tags.
• No evidence of service, alteration, wear, or blemishes of any kind.
• Any security tags or other tags are attached and undamaged.