International Returns

What is PakServ.com's International Return Policy?

You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. We inspect all returns, items must be returned in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

See our International Refund Policy page for more details.

Are there any rules or exceptions to the International return policy?

• Non-Returnable Items
  Any item specifically marked as Non-Returnable on the product page will not be accepted for returns.
• Defective Product and Returns Due to Our Error
  Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply.

Can I get an exchange, or replacement?

At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.

How do I return my International order?

To initiate a return on an international order, you must contact us within 30 days from the date your package arrives at your doorstep to create a Return Authorization.

Upon contacting us, we will provide you with a Commercial Invoice and further return instructions.

• Print out the documentation provided (Commercial Invoice and/or Return Label).
• Place all items being returned in one parcel.
• Attach the commercial invoice in a plastic document sleeve on the outside of our return package. This is necessary for your return to clear customs.
• Follow any additional instructions provided via email along with the return shipping address.

How Does PakServ handle International Refunds?

We thoroughly inspect all items when they arrive at our returns facility. We will refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or a defective product.

If the return is not a result of our error, we will refund the cost of the merchandise minus the original shipping charge, insurance, and return shipping fees.

You will receive a refund processed at the exchange rate effective at the time of purchase, including any customs, tariffs, and taxes on the order. We will issue your refund to the form of payment within 5 - 7 business days after the package arrives at our facility.

Once we issue your credit, we send you an email with your refund details. Depending on your bank or credit card company, it may take up to 5 additional business days for processing. If you have any questions or concerns about credit posting, please contact your financial institution.