Standard Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.*

  • Start the return process within 30 days of receiving your item.
  • We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories
  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
  • Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. (See Product-Specific Return Policies for exceptions)

     

* You should note that this return policy does not apply to oversize products (international returns will be handled by our in country warehouse representative).

How to Return an Item

Click here to log into My Account to fill out our return initiation form to receive your shipping label and return instructions. Don’t have an account? Check out our step by step guide, How to Return an Item.

Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

  • Sending you replacement parts or accessories
  • Replacing the product or
  • Issue a refund**
  • And we’ll also cover the cost of any return shipping
  • If the product is not defective, return shipping fees will apply.

**See our Product-Specific Return Policies for specific items exceptions and policies.

Products Returned After 30 days

Did you miss the 30-day return window? Great news! You may still be able to start a return after 30 days. Contact Customer Care if you need to return an item outside the 30 return time frame. We would be happy to see how we can help.

Return Policy Rules and Exceptions

Select any of the links below to learn more.

Non-Returnable Items

Product-Specific Return Policies

Oversized Item Return Policy

International Returns

Refund Policy

Holiday Return Policy

At PakServ, we take pride in our customer service and always remember, there is no us without you.

Non-Returnable Items

What Items are Non-Returnable ?

In accordance with federal and state guidelines and for the safety of our consumers, suppliers and carriers, some products are non-returnable and non-refundable. Please see below for information on product categories where these restrictions may apply.

Health and Beauty

  • Perfumes and Fragrances
  • Skin Care Products
  • Makeup and Nail Care Products
  • Personal Grooming Products
  • Aromatherapy and Massage Products
  • Vitamins and Supplements
  • Medical Supplies and Equipment
  • Dental Care Products
  • Insect Repellents and Sunscreens

Personal and Perishable Items

  • Intimate Apparel
  • Body Jewelry
  • Products containing food items
  • Flowers and Plants

Other Non-Returnable Items

  • "As is" and "Final Sale" items
  • Ink Cartridges
  • Factory-Sealed sports collectibles
  • Club O Membership
  • Gift Cards

Non-Returnable If Opened

  • Mattresses
  • Mattress Toppers and Pillows
  • DVD, CD, Blu-Ray, video games, software, VHS and Cassette
  • Items sold in bulk or by the case

For more information on product specific return policies, click here.<./p>

Non-Returnable if worn, or if tags/liners are removed

  • Swimwear
  • Designer Clothing
  • Designer Handbags and Accessories

Please note that this is not an all-inclusive list, and there may be other select items that are not returnable. You can verify if the item is non-returnable in the product description on the web page. If the item is restricted for returns, it will be disclosed in the returns section of the product details

If you have a non-returnable item that arrived damaged or defective please contact Customer Care.

Product-Specific Return Policies

How do I return Computers and other Electronics?

Computer and electronics follow our Standard Return Policy. Items must be returned in their original condition, unopened, to qualify for a full refund. We will issue a partial refund if the item is open, used, or returned late*. We may also subtract the original shipping charge and return shipping fees, unless the return is due to an PakServ error.

*See our Refund Policy for more details.

How do I return Large Screen TVs (larger than 50 inches)?

Large screen televisions are shipped via freight carrier.

TVs larger than 50 inches can be returned in accordance with our Oversized Return Policy guidelines.

Please be sure to inspect your package carefully at the time of delivery. If you notice any damage or defects, record it on the shipping receipt, refuse the delivery and contact us immediately.

Most large screen TVs include a manufacturer or distributor warranty. Warranty information is listed in the Product Details when included. You may also purchase an extended protection plan when you place your order. If your TV develops a problem, contact our Customer Care Team for assistance.

Televisions that are 50 inches or less follow our Standard Return Policy.

How do I return Large Appliances?

Large appliances (such as but, not limited to refrigerators, washing machines, dryers and range hoods) and outdoor power equipment (including but not limited to mowers, chain saws, generators, pressure washers, trimmers and blowers) may be returned within 30 days from delivery. If your item arrives with visible damage to the packaging, please contact us immediately so we can help in initiating a damage freight claim.

If the item is not working properly (manufacturer defect), you find hidden damage after delivery, is missing parts, or there are installation damages, you must contact the manufacturer and initiate a warranty claim. According to Federal Law, we are unable to return or exchange large appliances after purchase unless the manufacturers is be given the opportunity to attempt to repair the item.

Warranties are included with the purchase of all appliances. The duration of your warranty can be found in the appliance owner’s manual and coverage begins on the date of purchase. The warranty covers everything from sending a technician for repairs to replacing the unit if necessary. Click here to see a list of manufacturer’s contact information.

When contacting the manufacturer or our Customer Care team, please have the serial number and model number available. If you need further assistance please call us at 1-800-843-2446.

How do I return a Mattress?

Unless otherwise specified on the product page, mattresses and mattress sets are not returnable unless defective or damaged.

Standard Shipping Mattresses/Bed-In-A-Box Mattresses: Non-returnable for buyer’s remorse reasons unless the mattress is unopened. Please notify us of damage/defects immediately.

For unopened mattresses, please view our Standard Return Policy for additional information.

Oversized Item Mattresses/Mattress Sets: Upon delivery, please inspect your new mattress, foundation, or mattress set before signing the shipping receipt or opening the product. You will only qualify for a full refund for damaged or defective mattresses, mattress sets, or foundations if you refuse the item(s) at the time of delivery. If damage/defects are found after delivery, please notify us immediately.

Visit our Oversized-Item Return Policy for additional return information.

How do I return Jewelry, Watches and Accessories?

We accept returns on jewelry and watches within our Standard 30-day Return Policy. We will only accept items in new, unworn, and non-altered (including sizing) condition. We thoroughly inspect all jewelry and watch items before your refund is issued. Please see our Jewelry and Watch Returns Condition Policy chart below for more details.

If your item was damaged during shipping or you suspect possible tampering, contact us immediately. Do not discard the box and/or packaging. The carrier will inspect the box and/or packaging to determine liability.

Click here for instructions on how to return an item, then follow the steps below:

  • Jewelry and watches with a value of $100 or more should be sent separately, with only one item per package.
  • Use a trackable shipping method. We will request a tracking number for each item.
  • Insure items valued at $500 or more for their full value.
  • For security purposes, do not write on the outside of the package or directly on watch boxes.

NOTE: PakServ accepts no responsibility, regardless of value, for untrackable or uninsured items. UPS, FEDEX, and USPS each have different tracking and insurance policies. For more information, please contact your preferred carrier.

What is the Jewelry and Watch Returns Condition Policy?

We thoroughly inspect all jewelry and watch returns and assess them according to their condition:

Excellent: (100% Refund)

  • Within PakServ’s Jewelry & Watch 30-day Return Policy.
  • Pristine showcase condition. New, unworn, and needs no refurbishing.
  • Arrives in new, undamaged, original box or case.
  • Complete with all original parts, links, and accessories.
  • Complete with all original certificates, manuals, appraisals, and tags.
  • No evidence of sizing, service, alteration, wear, or blemishes of any kind.
  • Any attached Mylar tags are unbroken.

Good: (40% to 80% Refund)

  • Falls within PakServ’s Jewelry & Watch 30-day Return Policy.
  • Restorable to “like-new” condition.
  • Arrives in new, undamaged, original box or case.
  • Complete with all original parts, links, and accessories.
  • Complete with all original certificates, manuals, appraisals, and tags.
  • Sizing, service, alteration, wear, or blemish of any kind that is not refurbishable.
  • Any attached Mylar tags are unbroken.

Fair: (0% to 40% Refund)

  • Falls within or outside PakServ’s Jewelry & Watch 30-day Return Policy.
  • Non-refurbishable cosmetic defects (e.g. scratched or scuffed gold plating/special finishes and scratched/ripped leather or rubber bands).
  • Missing or damaged original box.
  • Missing any parts, links, or accessories (subject to evaluation).
  • Missing original certificates, manuals, appraisals, and tags.
  • Significant wear or damaged (but repairable) watch movement.

Poor: (NO Refund)

  • Falls outside PakServ’s Jewelry & Watch 30-day Return Policy.
  • Items do not match the original serial number or SKU number.
  • Non-repairable mechanical damage or significant cosmetic damage.
  • Wear, blemishes, or cosmetic damage.
  • Damaged watch movement due to inappropriate wear or use.
  • Missing original box or case.
  • Missing significant parts, links, or accessories.
  • Missing original certificates, manuals, appraisals, and tags.

How do I Return a Designer Handbag?

Be sure to contact Customer Care to set up a return on a designer handbag. Before contacting Customer Care, read through the following checklist to make sure your return meets the following requirements:

  • Security tags have NOT been removed. Designer handbags are not returnable if the security tags are removed.
  • You are returning within PakServ’s Standard 30-day Return Policy.<./li>
  • The handbag must be in Pristine showcase condition. New, unused, and needs no refurbishing.
  • The handbag is new, undamaged, and in the original box or case.
  • Has all original parts, sleeper bag, and accessories.
  • Has all original certificates, manuals, appraisals, and tags.
  • No evidence of service, alteration, wear, or blemishes of any kind.
  • Any security tags or other tags are attached and undamaged.

Oversized Item Return Policy

What is PakServ.com's Oversized-Item Return Policy?

You may initiate a return for most new and unopened oversized items within 30 days of delivery. A refund will be issued if the item is in new and unused condition with all original materials included with the shipment.

Click the links to view our Product Specific Return Policies, and our Non- Returnable Items list.

You are responsible for the cost of the return shipping fee when you return an oversized item for any of the following reasons:

  • You refuse a delivery without inspection
  • You miss a delivery appointment
  • You return a non-defective or undamaged product

All returned oversized items are fully inspected upon their arrival back at our warehouse.

We reserve the right to deduct the return shipping fee, which generally ranges from $100 to $695 or more (depending on size and weight), if the item is not in its original condition upon arrival back at our warehouse.

*By purchasing an oversized product, you authorize PakServ.com and/or its Carriers to assess additional fees to your credit card, as necessary, according to the fee schedule described here. We may deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.

What Do I Do If My Order Is Damaged Or Defective?

,p>If the return is a result of damage or defect, we will refund the full cost of the merchandise and shipping charges.

In the event that any of these occur, all details of the damage or defect need to be clearly noted on all copies of the BOL and Delivery Receipt upon your inspection during your delivery in order for us to assist you with a return or replacement. In addition, we must to be notified within 24 hours.

DO NOT SIGN the Bill of Lading until you have inspected the item. Also, please do NOT wait to inspect the item (e.g. you are storing your furniture or you are waiting on completion of a home improvement project.

By signing for your delivery without noting the problem with your shipment on the delivery paperwork, you affirm your item was delivered to you with no damage or defect.

For delivery services requiring a signature:

  • All damage and defects must to be noted on all copies of the delivery receipt and/or a Bill of Lading and reported to PakServ Customer Care within 24 hours.
  • If the item is severely damaged, note the Bill of Lading as Refused Due to Damage.
  • Please make sure you thoroughly inspect your item while the carrier is still at your home. Any damages/defects MUST BE NOTED upon signing for the delivery.
*For delivery services that do not require a signature, please inspect the item right away for any damages. If damage is found, please contact PakServ within 24 hours of delivery.

Damage or Defects found after Delivery and Inspection

If your shipment looks fine at delivery, but you notice damage or a defect after the carrier leaves, immediately contact PakServ.com to report the situation.

Make note of the following details:

  • Package condition
  • How it was received (left at front door, signed for), and description of the damageM

Please do the following:

  • Take several pictures showing the affected area(s).
  • DO NOT discard any of the shipping box or packing materials.
  • DO NOT discard the product itself because it may be necessary for the carrier to inspect the item and report on the damage.
  • DO NOT ship the item back to PakServ.com without first being instructed to do so. Failure to comply may result in denial of a damaged item claim per the shipping carrier’s claims guidelines.

PakServ will contact the carrier to have the item picked up. The carrier will call you to make an appointment for the pickup, usually within 24 to 48 business hours.

International Returns

What is PakServ.com's International Return Policy?

You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. We inspect all returns, items must be returned in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

See our International Refund Policy page for more details.

Are there any rules or exceptions to the International return policy?

  • Non-Returnable Items Any item specifically marked as Non-Returnable on the product page will not be accepted for returns.
  • Defective Product and Returns Due to Our Error Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply.

Can I get an exchange, or replacement?

At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.

How do I return my International order?

To initiate a return on an international order, you must contact us within 30 days from the date your package arrives at your doorstep to create a Return Authorization.

Upon contacting us, we will provide you with a Commercial Invoice and further return instructions.

  • Print out the documentation provided (Commercial Invoice and/or Return Label).
  • Place all items being returned in one parcel.
  • Attach the commercial invoice in a plastic document sleeve on the outside of our return package. This is necessary for your return to clear customs.
  • Follow any additional instructions provided via email along with the return shipping address.

How Does PakServ Handle International Refunds.

We thoroughly inspect all items when they arrive at our returns facility. We will refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or a defective product.

If the return is not a result of our error, we will refund the cost of the merchandise minus the original shipping charge, insurance, and return shipping fees.

You will receive a refund processed at the exchange rate effective at the time of purchase, including any customs, tariffs, and taxes on the order. We will issue your refund to the form of payment within 5 - 7 business days after the package arrives at our facility

Once we issue your credit, we send you an email with your refund details. Depending on your bank or credit card company, it may take up to 5 additional business days for processing. If you have any questions or concerns about credit posting, please contact your financial institution.

Refund Policy

What is PakServ's Refund Process?

We inspect all returned items when they arrive at our processing facility. If your return is a result of an PakServ error or defective product, we will refund the full cost of the merchandise and original shipping charges.

You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:

  • The time required for return shipping (up to 14 days)
  • Product inspection at our return facility (up to 5 business days)
  • Processing from your financial institution (up to 5 business days).

You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.

*See Standard Return Policy for more information.

Other Refunds

How are other refund types issued?

Refunds or credits can be issued for various reasons, and in different ways. There are three ways you may receive a credit or refund from PakServ:

Refunds to an Outside Payment Method (credit cards, debit cards, PayPal, etc.):

Refunds to an outside payment method can be issued to you only in relation to an PakServ order. When a refund to one of these payment methods is issued, the credit is sent to the appropriate financial institution. The time it takes for it to become available depends on their specific processing timeframes.

Refunds as In-Store Credit:

In-store credit is added directly to your PakServ account and is immediately available for your use. If you don’t see it immediately, you may need to log out and log back into your account.

In store credit is applied automatically at check out. Your available in store credit balance will be used to cover all or parts of the balance of your order until it has been used in full.

You can check your in-store credit by logging into MyAccount and checking the Payment Preferences & Balances under Account Settings.

Holiday Return Policy

What is PakServ.com's Holiday Return Policy?

We are dedicated to helping you create the most festive and cozy home this holiday season. We want to make sure that your holiday online shopping experience is safe and convenient, so we've extended our return policy through the holiday season.

This policy applies to purchases from November 1 through December 31. To get a full refund, initiate a return for the item(s) within 30 days of delivery or by January 31 (whichever date is later). Returns need to be received at our warehouse within 15 days of the return initiation. All items must be in their original condition to qualify for a full refund. All other stipulations of our Standard Return Policy including non-returnable items, product specific returns, etc. apply. Please click here to view the policy.

For orders placed before November 1st, our Standard Return Policy applies. International customers, please see our International Returns.

FYI: Due to shipping considerations, we cannot send return labels for items shipped to APO/FPO addresses. Please return these items on your own and provide us with your shipping receipt.

Visit our How to Return an Item page for information about starting your return.